Rentplug landlord training All modules

Module 14 of 14

Your monthly routine

3 min2 quick-check questionsAudio narration

Listen to this module

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In this module you'll learn to

Follow a simple monthly routine
Fix the most common problems

Monthly checklist

0 of 7 done

1st of the month: generate and confirm rental billing for each property.
Check Lease Renewals and update expired contracts.
Record rent payments, or upload the bank statement and allocate lines.
Record expenses with the right type and property.
Around the 16th: open the Debtors Book and send SMS reminders.
Work through open Service Requests.
Month end: review the Dashboard.

Ticks are saved in this browser only.

Common problems

A tenant isn't on the billing list

Their contract isn't Active, or the month is outside the contract dates.

A tenant paid but shows "No payment"

Check it was recorded as Rental Fee Payment, with a date inside the payment window.

I can't add another unit

You've reached your plan's unit limit. Move to a bigger plan.

A property's profit looks wrong

Check Expenses without a property on the dashboard and link those costs.

A team member can't see a section

Edit their access and ask them to sign in again.

Rentplug support

support@rentplug.co.za

Remember

Bill on the 1st, remind around the 16th, review at month end.
Most problems come from an inactive contract or the wrong income type.

Quick check

1When is a good time to send SMS reminders?

2A tenant paid but shows "No payment". What do you check first?

All 14 modules